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Open your account with clear data choices

Q: Can I ask axibet to correct my data?

Yes. Contact live chat or privacy@axibet.asia with the account email, phone number, and the detail that needs correction. For sensitive changes, we may ask you to complete an identity check first.

Your account data, payment records from DANA, OVO, GoPay and QRIS, and cookie choices are handled under one clear Privacy Policy before you open the lobby.

DANA data contextOVO wallet recordsGoPay account checksQRIS receipt handling

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Explore what this policy covers

axibet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide whether to open an account before you share a phone number, email address, payment name, or QRIS receipt. This policy explains how we collect, use, store, and update data tied to your account, wallet, game rounds such as Live Baccarat

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or Rocket Crash, device sessions, and support chats. For Indonesia, account access where local law permits and eligibility depends on local law, so we may check location, device signals, and identity details when required for account security. We do not sell your personal data. We share
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limited records only with service providers that help us run payments, fraud checks, hosting, and customer help, and we keep those partners under written data-handling terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Check axibet privacy contact routes

Fast privacy help matters when you need a detail corrected before a cash-out check or want a session device reviewed. Our support team handles privacy requests through live chat, WhatsApp, and email from 10:00 to 02:00 WIB. We may ask you to confirm your account email, phone number, and last QRIS reference, so we can work on the right profile without exposing records in the wrong chat.

Team online

Live chat

Use live chat from the account footer for quick privacy questions while you are logged in. We can confirm the request path, then move sensitive document or wallet details to email if needed.

WhatsApp support

Message our WhatsApp support line during 10:00 to 02:00 WIB for privacy status checks. Keep screenshots limited to the exact DANA, OVO, GoPay, or QRIS record we request.

Email requests

Write to [email protected] for correction, deletion, access, or cookie requests. Include your account email and phone number, but do not place passwords or full wallet balances in the message.

ACCOUNT CARE

Browse how we protect your data

Privacy work is part of the account flow, not an afterthought. When you create a profile, change a password, save a payment name, or open Wild West Gold after using QRIS, our…

Account data collection

We collect the account details needed to create and secure your profile, including email, phone number, login records, device type, and payment name. Extra checks are requested only when the account action needs them.

Payment record handling

DANA, OVO, GoPay, and QRIS records are used to match payments, confirm wallet ownership, and investigate mismatched references. We avoid placing full payment trails inside chat unless a case requires it.

Cookie choices

Cookies help remember your session, language setting, and security checks. You can review browser controls and use Settings > Privacy > Cookie Choices to adjust non-essential tracking where the setting appears.

Session security

If a login looks unusual, we may ask for extra confirmation before account changes continue. Check Account > Security > Active Sessions to review devices and remove any session you do not recognise.

Retention periods

We keep account, payment, and support records for the time needed to handle transactions, disputes, fraud checks, and legal duties. When a record is no longer needed, we delete or anonymise it.

Correction requests

Ask us to update your phone number, email address, profile spelling, or payment name through live chat or [email protected]. We may request identity confirmation before changing sensitive account data.

Discover answers about your privacy

Your privacy questions usually come up at account opening, wallet setup, or when you change devices. The answers below focus on practical steps: what we collect, how payment records are used, how cookies work, who may access records, and where to ask for changes. If your request needs identity confirmation, we will tell you which account step to complete before we act.

When you open an account, we collect your email address, phone number, login credentials, device type, browser, and payment name. Location checks may be used where local law permits to protect account access.

Wallet records help us match your payment to your account, investigate mismatched references, and confirm cash-out requests. We use transaction IDs, timestamps, and wallet names, not your unrelated wallet activity.

Yes. Contact live chat or [email protected] with the account email, phone number, and the detail that needs correction. For sensitive changes, we may ask you to complete an identity check first.

Cookies keep you logged in, remember security checks, and help us understand broken pages or repeated errors. You can adjust browser controls and check Settings > Privacy > Cookie Choices when available.

Access is limited to staff and service providers who need records for payments, support, fraud checks, hosting, or security work. We log staff access and keep payment references separate where our systems allow.

We keep account, payment, game-round, and support records for the time needed to handle transactions, disputes, security checks, and legal duties. After that, records are deleted or anonymised where possible.

A new device may trigger a session check before you change account or wallet details. You can review active devices under Account > Security > Active Sessions and remove any session you do not recognise.

Open your account with clear data choices

Check axibet privacy contact routes

Live chat

WhatsApp support

Email requests

Browse how we protect your data

Account data collection

Payment record handling

Cookie choices

Session security

Retention periods

Correction requests

Discover answers about your privacy

01 What data do you collect when I open an account?

02 How are DANA, OVO, GoPay, and QRIS records used?

03 Can I ask axibet to correct my data?

04 How do cookies affect my privacy?

05 Who can see my account records?

06 How long do you keep my account data?

07 What happens if I use a new device?

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